Privacy Policy

When you book a stay or interact with us, we'll need some basic details to make your experience smooth:

• Personal Identifiers: Your name, email, phone number, mailing address - the usual stuff you'd expect when checking into a hotel.
• Payment Information: Credit card details, billing address. We use secure payment processors, so your financial info isn't just sitting on our servers.
• Stay Preferences: Room type, dietary restrictions, spa appointments, special requests like extra pillows or that perfect mountain view.
• Account Data: If you create a loyalty account with us, we'll store your booking history and preferences.
• Communication Records: Emails, chat messages, phone calls - basically anything you share when reaching out to our team.
• Website Usage: Cookies, IP addresses, browser type, pages viewed. Standard internet stuff that helps us improve the site.

We're not collecting anything weird or unnecessary. Just what we need to give you an awesome stay and keep things running smoothly.

Your data isn't just sitting in some database collecting dust. Here's what we actually do with it:

We're not selling your data to random third parties or spamming you with junk. Your info helps us create a better experience, that's it.

We don't just hand out your information like free samples. Here's the short list of who might see it:

• Our Team: Staff members who need your info to do their jobs - front desk, housekeeping, spa therapists, restaurant staff.
• Service Providers: Payment processors, booking platforms, email services, IT support. These folks are bound by contracts to keep your data secure.
• Legal Requirements: Sometimes the law requires us to share info with government authorities. We're not fans of it either, but compliance is compliance.
• Business Transfers: If Myrvalenquinthor ever gets sold or merges with another company, your data would transfer to the new owners. But they'd still be bound by this policy.

Bottom line: we only share what's necessary, and everyone who gets access has to protect it.

Security isn't just a checkbox for us - it's taken seriously around here. We've implemented multiple layers to keep your data safe:

Look, no system is 100% bulletproof, but we're doing everything reasonable to protect your info. If there's ever a breach, we'll let you know ASAP - none of that "waiting weeks to disclose" nonsense.

Yeah, we use cookies. Not the chocolate chip kind - the digital ones that help our website work better. Here's the breakdown:

You can manage cookie preferences in your browser settings. Just know that blocking certain cookies might make the site a bit clunky to use.

It's your data, so you've got rights. Here's what you can do:

To exercise any of these rights, just shoot us an email at reservations@myrvalenquinthor.info or give us a call at (604) 555-0187. We'll verify it's really you and then get things sorted.

We don't hoard your information forever. Here's our retention approach:

• Booking Records: Kept for 7 years for tax and legal purposes. Yeah, it's a while, but that's what the government requires.
• Marketing Lists: Until you unsubscribe or we haven't heard from you in 3 years. Inactive contacts get purged.
• Website Analytics: Aggregated data kept indefinitely, but personal identifiers are stripped after 26 months.
• Account Information: As long as your account is active, plus 2 years after your last activity.
• Security Footage: 30 days typically, unless there's an incident requiring longer retention.

Once the retention period is up, we securely delete or anonymize your data. No point in keeping stuff we don't need.

Our website and services aren't directed at kids under 16, and we don't knowingly collect their personal information without parental consent. If you're booking for your family and your kids are included in the reservation, that's fine - the parent or guardian is responsible for providing that info.

If we somehow find out we've collected data from a child without proper consent, we'll delete it ASAP. Parents, if you think we have your kid's info and shouldn't, let us know immediately.

We're based in Canada, but the internet's a global thing. Some of our service providers might be located outside Canada, which means your data could travel across borders. When that happens:

• We ensure those providers have adequate data protection measures in place
• We use standard contractual clauses approved by Canadian privacy authorities
• Your data is still protected according to this policy, no matter where it physically sits

Canadian privacy laws (PIPEDA) apply to how we handle your information, even if it's processed elsewhere. We're not playing fast and loose with your data just because it crosses a border.

Things change - laws get updated, technology evolves, we improve our practices. When we need to modify this policy, here's how it'll go down:

• We'll update the "Last Updated" date at the top of this page
• For minor tweaks, the updated version goes live and you can check it anytime
• For major changes, we'll send you an email notification if we have your address
• Continuing to use our services after changes means you're cool with the new terms

We recommend checking this page occasionally, especially if it's been a while since your last visit. We're not trying to sneak anything past you.